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Two suggestions for you:-
-- if writing to head office has got you nowhere, ask for the manager of your local store. Plan carefully what you're going to say and how you're going to say it, and turn up with a written copy as well that you can leave for him/her if they're not available. This should clearly state what your grievance is, *and* what you expect the manager to do, *and* that you expect a written response with 14 days of receipt saying what action they will take, or what reasons they have for not taking any action.
-- put at the bottom of the written letter "cc The Evening Standard" or "The Stratford Herald" or whatever your local paper is, and send a copy to the editor too.
If none of that gets you anywhere, and if you've got the guts for it, phone the newspaper and ask them to send along a photographer to accompany you for your next visit to see the manager. You will at least be guaranteed their full attention that way.Tim Morley, 12 years ago.