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I’ll do it, but only if you’ll help

Pledge “HospediaProtest”

"I will protest outside your hospital in reaction to Hospedia’s rip-off charges for bedside TV but only if 10 other local people will do the same."

— Chris Jones, Hospedia-Robbing the Sick

Deadline to sign up by: 30th June 2011
11 people signed up (1 over target)

Country: United Kingdom

More details
Criminals get it free – Patients have to pay.

Hospedia (formally Patientline), featured on BBC Watchdog, now charges up to £7.50 a day for bedside TV+films packages in our hospitals. Patients who have to rely on Hospedia’s NON-REFUNDABLE pay-cards to purchase the service might be paying even more as these cards, in most hospitals, are only available in denominations of £5, £10, £15 and £20.

Patients, usually the poorest and most vulnerable, who are dependent on the services the most, might be misled into paying these rip-off charges.

“The car parking charges, inflated shop prices and in particular the exorbitant cost of beside TV, makes a mockery of the NHS being "free at the point of care".

“These charges represent an unfair tax on the sick who have no choice but to pay up if they want to keep in contact with the outside world, often when they are at their most vulnerable”.

"Almost two thirds of hospital beds are used by people over 65 for whom access to a phone and TV can be extremely valuable. Burdening them with additional costs for basic services is unhelpful during what will be a distressing time".

I will protest outside your hospital in reaction to Hospedia’s rip-off charges for bedside TV but only if 10 other people will do the same. Dates, times and additional information will be provided. Light refreshments will be provided on the day.

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Comments on this pledge

  • Hospedia are parasites. They prey on the sick, the old and the vulnerable. NHS Trusts have a duty of care to ensure that patients are not fleeced by unscrupulous companies while being treated in their hospitals but they seems to have ignored that responsibility.
    Susan Ody, 7 years ago. Abusive? Report it!
  • "All that is necessary for the triumph of evil is that good men do nothing." (Edmund Burke)

    Hats off to you Chris. My fanily and I will be proud to stand with you outside Poole Hospital when your protest comes to Poole.
    Martin Weed, 7 years ago. Abusive? Report it!
  • Hospedia’s charges are extortionate. It is a rip-off. The cost of calling patients in the hospital is even higher – 49p a minute on-peak (and much more from a mobile) – and you have no choice but to listen and pay for a lengthy introductory message every time you call. It's a blatant scam. They are exploiting families when they are at their most vulnerable. Patients should use their mobile phone, especially to receive calls and insist that NHS Trusts reopen day room where patients can watch TV for free.

    Do not support a business that rip off the ill and the frail.

    I gladly support the protest and the boycott.
    Mo, 7 years ago. Abusive? Report it!
  • Hospedia (Patientline) are scumbags. They are stealing from the sick.

    I volunteer to write to all our MPs, Councillors, NHS Trust Board Members and the Media to support your pledge. I will also contribute towards the cost of your banners and leaflets.
    Alan Bewley, 7 years ago. Abusive? Report it!
  • Thanks Alan for your offer and support. Also, thanks to Peter for help with Facebook, YouTube and Twitter - almost there.
    Chris Jones, 7 years ago. Abusive? Report it!
  • This is an organisation made up of a collection of parasites - the lowest of the low. I will be outside my hospital protesting with you and also demanding some answers from my NHS Trust. The sooner we got rid of them the better.
    Sarah Fuller, 7 years ago. Abusive? Report it!
  • To check out hospedia’s impeccable service, simply Google “hospedia complaints” or “hospedia charges”…..enjoy.
    Steve Bull, 7 years ago. Abusive? Report it!
  • Timothy, my son, how did you and your equally incompetent sidekicks managed to screw-up so much so quickly?

    A one-eyed chimp with both arms and legs amputated could have done better.
    Chris Jones, 7 years ago. Abusive? Report it!
  • Tell all patients - CARRY A MOBILE PHONE for ALL incoming calls from friends & relatives.
    Danny Khan, 7 years ago. Abusive? Report it!
  • Congratulations on your successful pledge! :)
  • A BIG, BIG, THANK YOU to everyone who have signed and supported my pledge to stop Hospedia ripping off the sick in our hospitals.

    I was touched by the emails of support that I received. I was also distressed by the anguish felt by patients, especially the elderly, and their friends and relatives who have to pay these rip-off charges simply to keep in touch with their loved ones.

    Chief Executives of our NHS Trusts, shame on you for allowing such swindles to take place under your leadership. What’s in it for you????
    Chris Jones, 7 years ago. Abusive? Report it!
  • i used to work for them and you would not believe wot they done we were told to get phone numbers off the patients and send them to friends and family so they would ring back now they tell you to pay on a credit cardcoz you get ya money back if you go home.. NOT TRUE..if you put your tv on for 10 days for 20 pound then go home on the 4th day they say you got 4 days at 5pound a day and the managers are all on the take
    worker, 7 years ago. Abusive? Report it!
  • My wife has just been in Castle Hill Hospital for five weeks plus, she is suffering from cancer. I am also a cancer patient and was unable to visit her because of ill health. So could only speak to her on the phone. My normal telephone bill is appx £45,my new bill thanks to these robbing bastards (HOSPEDIA) is £265.00 I ntend to write to my MP, inform the press and the BBC. She only expected to be in for a few days,and they kept on saying a few more days, so she would have had to buy the £17.50 vouchers, which would have cost appx £140. These charges are to 2 pensioners, both in their 70s and both suffering from cancer. So will someone please do something to expose this scam.
    miles leake, 7 years ago. Abusive? Report it!
  • Dear Miles

    I am so, so sorry to learn about the terrible illness that your wife and you are suffering from.

    To make things worse, you are getting robbed simply trying to keep in touch with your wife while she is in the hospital. I am so ashamed and angry that you are being treated in this manner. For that reason, I have reluctantly chosen to publish my email to you as public comment on the Pledge website.

    Our sick, elderly and vulnerable deserves better. Public sector organisations, especially the NHS, which belongs to us, should exercise a duty of care and ensure that patients, whilst in their care, are not ripped-off by immoral companies that have been allowed to operate within our hospitals. One wonders what’s in it for the directors of the NHS Trusts for letting conmen’s into the hospital wards to rob the sick.

    I understand your hurt and frustration and I am glad that you are planning to write to your MP and the media to express your disappointment. You may also want to consider writing to Katie Cooksey, Researcher, Rip-Off Britain, BBC Manchester. Katie’s email is

    I can provide contact names, phone numbers and emails of most of the local news editors, if you so require. I am also happy to provide any additional information you may require about Hospedia (Directors, Company Accounts, Contact Numbers, etc). If I can be of any assistance, please do not hesitate to contact me.
    Chris Jones, 7 years ago. Abusive? Report it!
  • Hospedia employees are required to get, along with the names and postcodes of patients, their date of birth and phone numbers of all of their friends and family. The company than bombard them with voice massages asking them to call a premium rate phone number. When they call, they have to listen to and pay for a pre-recorded message even before they are connected to their relative or friend in the hospital.

    Hospedia’s data gathering techniques are sinister and shocking and the company could be violating UK privacy and data protection laws.

    Get your money back if you get kicked out of the hospital early (which happens regularly), or if the system breaks down (which also happens regularly)??? Not a chance.

    It’s simply a DIRTY, BIG, RIP-OFF.
    Chris Jones, 7 years ago. Abusive? Report it!
  • they are also charging 4 films which have been repeated 4 the last year. its the patients on the stroke wards i feel sorry 4 there family's come in and put a bomb on there tv's and some have been in up to 6 month or more but when the family leave they cant turn the tv over coz most cant use there hands
    worker, 7 years ago. Abusive? Report it!
  • Visited my mother whois weak and in an isolation room. Their Machine on the wall is humming and resonates around the room to an extent that it irritated me greatly even though I was only in there for 15 minutes. She is in there for days and is begging to have the thing turned off but the nurses say they cant. Its rediculous that someone who just needs some peace and rest is constanding irritated by a humming above there head - its making her worse. I dont want to ring them either as they will charge a fortune for the phone call. Dispicable people.
    Matt, 6 years ago. Abusive? Report it!
  • Dear Matt

    Sorry to hear that your mother is unwell.

    When in a hospital, we should have the right to focus on getting well without either being ripped off or annoyed by faulty equipment that is there simply to make money for some greedy companies. Hospitals have a duty of care to ensure the above does not happen on their premises. After all, it is OUR nhs and we have paid for it all of our working lives. Any hospital saying that they have no control over what happens in their hospital, is totally unacceptable and a disgrace.

    Put in a formal complaint with a copy also to the local media. If you require our assistance, please let us know.
    Chris Jones, 6 years ago. Abusive? Report it!
This pledge is closed for new comments.

Current signatories (Green text = they've done it)

Chris Jones, the Pledge Creator, joined by:

  • Ben Collin
  • Paul Taylor
  • Peter Thompson
  • Tom Crockford
  • Mo Sidhu
  • Martin B
  • Alan Bewley
  • Sarah Fuller
  • Lucy Mann
  • Pater Sanders
  • Danny Khan

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